Support

Please check first if your topic has already been mentioned in the FAQ. If not, there are the following possibilities for you:

  • For quick help (also by our community), you can use our Discord server.
  • An alternative is our Teamspeak server. Our supporters are present there between 20 and 22 o’clock CET. Outside these main support hours we will help as soon as we’re available.
  • For text-based requests you can also use our ticket system in the software. After you click on your username in the top right corner, you can find it in the hamburger menu.
  • If none of these ways is applicable, because e.g. the start of the software does not work, the last possibility is the ticket system of the homepage. However, please try one of the other ways first, as the response times can be longer here.
Supportscreen tag